We regret to advise that a fiber cable in Shatin was earlier damaged. Customers, mainly in Shatin and Ma On Shan, may experience temporary service issues with our broadband, fixedline, mobile and Now TV services. We are conducting emergency repair and will provide further updates when new information is available. We are sorry for any inconvenience caused.
OPS identified the fibre cable was damaged by China Railway First Group - Zhen Hua Engineering Joint Venture outside New Town Plaza, Shatin working for road widening and retrofitting noise barriers at Tai Po Road (Sha Tin Section). OPS is working with site contractor to work out the restoration plan.