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Let us apologize for any inconvenience caused. There seems to be a bug with your account where the available sessions are automatically filled up due to an error in our system. Our developers are aware of this bug and are working on a fix, but, seeing as we cannot say when this will be resolved, we would recommend transferring your services to a new account, which would resolve the issue.
Please let us know if you confirm we can proceed and whether you would like to keep the same e-mail address or provide your preferred one.